We are committed to providing all our customers across the world with safe, healthy, thoughtful and sincere recreational holiday experience. Attaching great importance to customers’ safety and healthy, we have set up a complete safety and health system to cope with various risks related to safety. Focusing on customer experience, we have developed the sound iCARE service management system to cultivate Fosun Tourism’s service culture of providing thoughtful and warm services and delivering the best experience to families around the world.
● 30% of hotels and resorts have obtained food safety HACCP or ISO 22000 and similar certifications
● Atlantis Sanya has obtained HACCP certification for five consecutive years (including 2022)
● Club Med Ljiang Resort is in process of achieving HACCP certification
Safety has always been the top priority of the Group. We strictly comply with the Work Safety Law of the People’s Republic of China, the Food Safety Law of the People’s Republic of China and other relevant People's Republic of China laws and regulations, as well as applicable laws and regulations of overseas operating locations. We attach great importance to the safety in every aspect of our operations. By improving the safety management system, raising the employees’ safety awareness and capability, regularly identifying the risks related to safety and taking corresponding measures, we manage to ensure the safety of our clients and employees.
We strictly abide by national and local laws and regulations such as the General Data Protection Regulation of the EU (GDPR), the Data Security Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China and the Personal Information Protection Law of the People's Republic of China, and apply stringent standards and measures to protect user information, which ensures the safety of customer information and privacy in all aspects.
We strictly abide by the Law of the People's Republic of China on the Protection of Consumer Rights and Interests and other relevant laws and regulations in China, as well as relevant foreign laws and regulations applicable for our operation locations abroad. We have formulated and issued a series of policies such as the Fosun Tourism Group Customer Service and Product Supervision Management Program. We have established robust iCARE service management system. Focusing on customer experience, we thoroughly implement the customer service quality management system and product quality management standards to improve service quality.
Relying on the industrial ecosystem, the Group pays close attention to the demands of villages, communities and cities. In collaboration with local villages and communities, the Group improves the design and development of cultural tourism products based on the original resources of villages and communities for mutual development, so as to actively contribute to rural revitalization and drive in-depth integration of urban and rural industries.
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